Value of best practices for car dealers in Russia

Russia is one of the largest world economies and still offers significant untapped potential in its automotive market. The following analyses show how use of best practices may give OEM’s and car dealers competitive advantages, increase profits and customer loyalty to the brand and the dealership. We hope readers will find it useful and we are looking forward to questions and comments.

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Source:

Slide # 2 – https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/how-to-build-top-performing-auto-dealerships; https://www.bdo.com.au/getattachment/Insights/Expert-Commentary/NADA-2017-Review/NADA_2017_review.pdf.aspx

Slide # 3 – https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/how-to-build-top-performing-auto-dealerships; https://www.bdo.com.au/getattachment/Insights/Expert-Commentary/NADA-2017-Review/NADA_2017_review.pdf.aspx

Slide # 4 – ABR; https://www.nada.org/WorkArea/DownloadAsset.aspx?id=21474855962

Slide # 5 – https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/how-to-build-top-performing-auto-dealerships; https://www.bdo.com.au/getattachment/Insights/Expert-Commentary/NADA-2017-Review/NADA_2017_review.pdf.aspx; https://www.coxautoinc.com/wp-content/uploads/2017/09/302433_Dealership-Staffing-Study-Brochure-DIGITAL.pdf; http://www.dealeron.com/wp-content/uploads/Jody-DeVere-NADA-Workforce-Report-2016.pdf

Slide # 6 – https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/how-to-build-top-performing-auto-dealerships; https://www.bdo.com.au/getattachment/Insights/Expert-Commentary/NADA-2017-Review/NADA_2017_review.pdf.aspx; https://www.coxautoinc.com/wp-content/uploads/2017/09/302433_Dealership-Staffing-Study-Brochure-DIGITAL.pdf; http://www.dealeron.com/wp-content/uploads/Jody-DeVere-NADA-Workforce-Report-2016.pdf

Slide # 7 – https://www.thinkwithgoogle.com/_qs/documents/4614/Dealer_Guidebook_final.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 8 – https://www.thinkwithgoogle.com/_qs/documents/7905/Q119_Auto_Industry_Analysis_1.pdf; http://files.r-trends.ru/reports/2017_Auto_Industry_Analysis.pdf; https://datadome.co/exclude-bot-traffic-from-google-analytics/

Slide # 9 – https://b2b.autotrader.com/oem/wp-content/uploads/2018/03/2018-Cox-Automotive-Car-Buyer-Journey-Brochure.pdf; https://www.ey.com/Publication/vwLUAssets/ey-automotive-retail-2030/$FILE/ey-automotive-retail-2030.pdf; https://d2n8sg27e5659d.cloudfront.net/wp-content/uploads/2019/04/2019-Cox-Automotive-Car-Buyer-Journey-Study-Media-Deck.pdf

Slide # 10 – https://b2b.autotrader.com/oem/wp-content/uploads/2018/03/2018-Cox-Automotive-Car-Buyer-Journey-Brochure.pdf; https://www.ey.com/Publication/vwLUAssets/ey-automotive-retail-2030/$FILE/ey-automotive-retail-2030.pdf; https://d2n8sg27e5659d.cloudfront.net/wp-content/uploads/2019/04/2019-Cox-Automotive-Car-Buyer-Journey-Study-Media-Deck.pdf

Slide # 11 – https://www.bdo.com.au/getattachment/Insights/Expert-Commentary/NADA-2017-Review/NADA_2017_review.pdf.aspx

Slide # 12 – https://www.indicata.com/images/eGuide_KPIs_to_track_in_used_vehicle_business.pdf; https://www.bdo.com.au/getattachment/Insights/Expert-Commentary/NADA-2017-Review/NADA_2017_review.pdf.aspx

Slide # 13 – https://www.autonews.com/finance-insurance/fi-continues-be-sweet-spot-biggest-dealers; https://www.autonews.com/finance-insurance/all-6-public-dealership-groups-raise-fi-profit-vehicle; https://www.haigpartners.com/assets/docs/reports/HaigReport_Q1_2019.pdf; https://www.senticore.com/automotive-fandi-en/

Slide # 14 – https://www.cbtnews.com/5-simple-ways-wow-buyers-fi-office/; https://www.autoraptor.com/business-office-etiquette-tips-fi-managers/; https://www.senticore.com/automotive-fandi-en/

Slide # 15 – ABR, https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf; https://www.nada.org/WorkArea/DownloadAsset.aspx?id=21474855962; https://www.autodealertodaymagazine.com/310039/service-and-parts-profitability

Slide # 16 – https://www.lgm.ca/menu-selling-and-what-it-means-in-the-dealership/; https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3570_1.pdf; http://digitaldealershipsystem.com/index.php#dds-solution

Slide # 17 – https://www.mckinsey.com/industries/automotive-and-assembly/our-insights/how-to-build-top-performing-auto-dealerships; https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf

Slide # 18 – https://www.hyundai.com/in/en/connect-to-service/hyundai-service/service-events/free-car-care-clinic; https://www.mitchellsubaru.com/subaru-care-clinics.htm; https://www.chryslerdodgeram.com/care-clinics.htm; https://www.autonews.com/article/20120206/RETAIL07/302069943/dealer-uses-service-clinics-to-build-loyalty

Slide # 19 – https://www.slideshare.net/MohamedShehata3/auto-service-department-kpis; https://www.indicata.com/images/eGuide_KPIs_to_track_in_used_vehicle_business.pdf; https://www.scribd.com/doc/93725947/Auto-Dealer-KPIs; https://www.coxautoinc.com/wp-content/uploads/2018/07/Metrics-that-Matter-KPIs-from-the-2018-UCMRO.pdf; https://abreview.ru/ab/success/management_kpi_ruka_na_pulse/; https://www.a-boss.ru/event/000035-157; https://kpi-drive.ru/2016/01/avtofirma-2013-stenogramma/

Slide # 20 – https://www.slideshare.net/MohamedShehata3/auto-service-department-kpis; https://www.indicata.com/images/eGuide_KPIs_to_track_in_used_vehicle_business.pdf; https://www.scribd.com/doc/93725947/Auto-Dealer-KPIs; https://www.coxautoinc.com/wp-content/uploads/2018/07/Metrics-that-Matter-KPIs-from-the-2018-UCMRO.pdf; https://abreview.ru/ab/success/management_kpi_ruka_na_pulse/; https://www.a-boss.ru/event/000035-157; https://kpi-drive.ru/2016/01/avtofirma-2013-stenogramma/; http://24.153.212.171/A3Docs/Auto%20Dealer.pdf

Slide # 21 – https://www.20dsp.com/; https://niada-training.com/20-groups/; https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.autonews.com/article/20151214/RETAIL07/312149982/dealerships-take-the-20-group-in-house

Slide # 22 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 23 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 24 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 25 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 26 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 27 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 28 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 29 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

Slide # 30 – https://www.nadaconvention.org/NADA2019/Custom/Handout/Speaker0_Session3582_2.pdf; https://www.pitcher.com.au/sites/default/files/downloads/2019%20NADA%20Review%20-%20Edition%201.pdf

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